Support

We provide industry leading workstations, and are also passionate about support.

In the rare occasions that something goes wrong or help is needed it is critical that support is available. We believe our support sets us apart from the competition.

All of our systems come with a 3 Year Return to Base Warranty as standard. We can also offer extended warranties including, advance replacements and on-site support packages.

In instances where the customer is happy to replace any failed components themselves, we are often happy to advance-replace components, meaning you don't always have to ship the entire system back to us – which is often very difficult if the original packaging material is not available or the downtime period of a return is not viable.

Our in-house build and technical teams are available Monday to Friday 9am to 5.30pm to help you with any support issues you may have.

We also believe flexibility on communication is important – Therefore we can provide support by Telephone, Email, Website Contact Form and Online Web-Chat.

Please view our support options below.

Prepare

Prepare

Step 1

Have the serial number of the system in question ready.

Contact Us

Contact Us

Step 2

Call our technical support team on 01283 576849 or email [email protected]

Diagnose

Diagnose

Step 3

Describe the trouble you are having so that our engineer can best diagnose the problem.

To help us better serve you please have the following information and materials ready when you call:

  • The invoice and/or serial number of the system(s) exhibiting a problem.
  • The version of the operating system you are currently using.
  • The names and models of any peripheral devices you are using.
  • The names and model numbers of any components you have added to the system since the original invoice.
  • Please be prepared to tell the technician the type of error message you are getting and when it occurs, what you were doing with the System when the error occurred, and what steps you may have already taken to solve the problem.



For technical support, please call 01283 576849 and press option 3 for technical support. Our on-site technical support team are happy to help.

Need our help?

Not sure what workstation you need?

Call us today on 01283 576849
or talk directly to one of our
workstation specialists.
ISO 9001:2015 Certified
Intel Technology Partner Gold 2018
Asus Workstation Motherboards
PNY Professional Solutions - Quadro, Tesla and Grid
Corsair Chassis
NVIDIA Preferred Partner

Call us today on 01283 576849 to talk directly to one of our workstation specialists

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